Solaris — Refund Policy

Effective date: 2026-10-05 Version: 1.4

The short version

• Solaris Pro, one-time (MXN 399 / USD 19.99): 14 days, no questions asked. Full refund.
• Solaris Sync (subscription): not refunded. Instead, when you cancel you keep the service until the end of the period you already paid for.

The lifetime licence — 14 days, no questions asked

If you bought the one-time lifetime licence and it is not what you wanted, ask for your money back within 14 days of the purchase and we refund you in full — with one button in Account → Plan & billing, in the app or on the website, or by writing to [email protected].

You do not have to justify it. You do not have to prove a defect. "I changed my mind" is a complete reason.

Why the trial exists

Solaris gives every device a 7-day trial with every Pro feature on, before you pay anything. It is there so you can find out whether Pro is worth it to you before the transaction, rather than through a refund afterwards. Use it.

How to ask

The fastest way: Account → Plan & billing → Request refund, in the app or on the website, signed in with the account you bought with. The refund is sent on the spot. The button is there during the first 14 days and can be used once per account.

Or email [email protected] from the address you bought with, or from your account email, and include your order reference. That is all we need.

• We answer emails within 2 business days.
• The refund goes back through Stripe to the same payment method.
• Your bank usually posts it within 10 business days after we send it; that part is not under our control.

What happens to your licence

When a lifetime-licence refund is issued, the licence is deactivated: the account goes back to Free, and the licence key stops verifying in new installations. Any Pro feature you have not paid for stops working. Your music, your library, your playlists and your settings are untouched.

Using a refunded licence key, or trying to keep Pro after a refund, is a breach of the EULA.

After the 14 days

We are not obliged to refund a lifetime licence older than 14 days, but we would rather have a happy ex-customer than an angry one — if something went genuinely wrong, write anyway and we will look at it.

Subscriptions: how cancelling works instead

The Solaris Sync subscription is recurring. It is not refunded — because cancelling already protects you:

• Cancel any time from your account: Account → Plan & billing → Cancel subscription, in the app or on the website. Cancelling stops the next charge; you keep everything the plan gave you (Pro, and the Solaris Sync it includes) until the end of the period you already paid for. Changed your mind before it ends? Keep subscription undoes it.
• A period already started is not refunded just because you cancelled part way through it, unless your local consumer law says otherwise.
• If you were charged after cancelling, or charged for a service that was down, write to [email protected] and we will put it right.
• Cancelling never deletes your files. You can still download everything in your locker; you just cannot upload anything new once the plan ends.

Your legal rights come first

Nothing in this policy takes away a right you have by law.

• European Union / EEA / United Kingdom. As a consumer buying digital content online you have a statutory 14-day right of withdrawal. When you buy Solaris Pro you are asked to consent to immediate delivery and to acknowledge that this ends the withdrawal right once delivery has begun — which is a right you can waive under Directive 2011/83/EU. For the lifetime licence, our own 14-day policy above is given voluntarily and applies whether or not you waived that right, so you are never worse off.
• Anywhere else. Whatever your local consumer law gives you, you keep — and where it requires a refund we do not otherwise offer, we give it.

Chargebacks

If you open a chargeback with your bank instead of writing to us, we will usually just accept it — but the licence is deactivated the same way, and we may decline to sell to that account again. It is faster and friendlier for both of us if you email first.

Contact

Northlane Studio — [email protected]